Shopping and Delivery Policy

Order Rules

After users select products and complete payment on this website, the order is confirmed and generated. This website will arrange shipment within 1-3 working days;

If users need to modify order information (such as delivery address, contact phone number, etc.) after submitting the order, please contact customer service in a timely manner before shipment; no modification will be allowed after shipment;

In case of product shortage, this website will notify users immediately. Users can choose to cancel the order for a refund or wait for restocking.

Delivery Instructions

Delivery Scope

This website supports product delivery to Taiwan region and other deliverable areas. The specific delivery scope shall be subject to the display on the order page;

Delivery Method

This website cooperates with formal logistics and courier companies, and will select an appropriate delivery method according to the user’s delivery address. After shipment, users will be sent logistics tracking information;

Delivery Time Limit

For delivery within Taiwan region, the goods will usually arrive within 3-7 working days after shipment (delivery may be delayed due to holidays, weather or other force majeure factors);

Free Shipping Policy

Users can enjoy free standard shipping service when the order amount reaches NT$200. For orders below NT$200, the corresponding shipping fee will be charged, and the specific amount shall be subject to the display on the order page.

Product Acceptance

When signing for the product, users please check the packaging, style, specification and integrity of the product on the spot. If you find damaged packaging, missing or damaged products, please refuse to sign and contact the customer service of this website in a timely manner;

After signing, it shall be deemed that the user confirms that the product packaging and the actual product are correct. If a return or exchange application for transportation damage is submitted later, sufficient supporting materials must be provided; otherwise, this website has the right to refuse.

Contact Information

For inquiries related to orders and delivery, users can contact this website through the following methods:

WhatsApp: +2137288782

Email: hujing8682@outlook.com

Website: https://rexviaojewelry.com/