Return and Refund Policy

Scope of Application

This Return and Refund Policy applies to all jewelry-related services provided by “https://rexviaojewelry.com/” (hereinafter referred to as “this Website”), covering all user operations such as browsing, registration, ordering products, and consulting customer service on this Website. This Policy aims to specify the conditions, procedures, and related rules for returns and refunds of products purchased on this Website. By using the services of this Website and purchasing products, users are deemed to agree to all contents of this Policy.

Return and Refund Conditions

Eligible for Return/Refund:

Products with quality issues: Non-human damage such as cracks, deformation, paint peeling, accessory damage, etc., that occur under normal wear and use (excluding man-made damage);

Incorrect delivery: The product style, specification, or size delivered by this Website does not match the user’s order;

Products damaged during transportation (supporting evidence such as express waybill and damaged product photos is required).

Not Eligible for Return/Refund:

Products without quality issues, returned only due to personal preferences, inconsistent expectations, or changes in mind;

Products damaged due to improper wear, use, or man-made reasons by the user, such as scratches, deformation, oxidation, or lost accessories;

Products with damaged or lost packaging, tags, manuals, etc., which affect secondary sales;

Exclusive promotional products and customized jewelry (except for quality issues);

Products that have exceeded the return/refund application time limit.

Return and Refund Time Limit

Users shall submit a return/refund application to this Website within 7 days from the date of receiving the product. Applications submitted after the time limit will not be accepted. After the application is submitted, this Website will review it within 1-3 working days.

Return and Refund Application Process

Submit Application: Users contact this Website’s customer service through the designated contact methods, explain the reason for return/refund, and provide supporting materials such as order number, product photos/videos, and express waybill;

Review Confirmation: This Website will review the application and supporting materials within 1-3 working days. After passing the review, the specific return method and return address will be notified to the user;

Product Return: Users shall return the product in its original packaging (with tags, manuals, etc., intact) according to the requirements. For returns caused by quality issues or incorrect delivery, the return shipping fee shall be borne by this Website; for other non-essential returns, the shipping fee shall be borne by the user;

Inspection and Processing: After receiving the returned product, this Website will inspect it within 1-3 working days. If the inspection is qualified:

Refund: Process the refund according to the user’s original payment method, and the refund arrival time shall be subject to the rules of the payment platform;

Exchange: Send the replaced product to the user in a timely manner and notify the user of the logistics information.

Refund and Exchange Instructions

Refund Amount: For returns caused by quality issues or incorrect delivery, the refund amount is the actual amount paid by the user (including the original shipping fee); for other returns, the refund amount is the actual product payment (excluding the shipping fee already incurred);

Exchange Rules: Exchanges are only supported for the same style and specification. If the same style is out of stock, the user can choose a refund or an exchange for an equivalent product (with price difference to be made up or refunded);

Shipping Fee Instructions: For returns/exchanges caused by this Website’s reasons (quality issues, incorrect delivery), the return shipping fee shall be borne by this Website (users need to advance the fee first, and this Website will refund the shipping fee after verification); for returns caused by the user’s personal reasons, all related shipping fees shall be borne by the user.

Special Statement

When applying for a return/refund, users must ensure that the product, packaging, and accessories are intact to avoid affecting the review. This Website has the right to refuse the return/refund application if the product is damaged or the accessories are missing;

This Website only undertakes the return/refund responsibility within the scope of this Policy and does not bear any indirect losses caused by returns/refunds;

Users shall provide true and valid supporting materials when applying for returns/refunds. If false materials are provided, this Website has the right to refuse the application and retain the right to pursue relevant responsibilities.

Policy Modification and Update

This Website has the right to modify this Return and Refund Policy at any time according to changes in relevant laws and regulations and business development needs. The modified policy will be published in a prominent position on this Website and will take effect immediately after publication. Please pay regular attention to it.

Contact Information

If users have any questions, objections or related applications regarding this Return and Refund Policy, they can contact this Website through the following methods:

WhatsApp: +2137288782

Email: hujing8682@outlook.com